Our OpenCart support is second to none. We can provide one of incident support or long term support and maintenance via an agreed SLA.
We understand that when you first launch your online store you are going to need a high level of support. We can therefore tailor a support package to you that provides high level, high priority support initially. Then working with you to reduce your spend as time goes on and you have fewer incidents.
We can also change our OpenCart support plan to move away from bugs and incidents towards SEO.
This means that we still provide support for you but focus more on quality, SEO ranking and performance as opposed to bug fixing, incident management and issue resolution.
Have a look at our plans below. But of course if you don’t see what you need here please contact us and let us work with you to develop a support and maintenance plan that suits you.
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Accounts
Free Trial
Projects
SSL
Storage
Sub-domains
Sub-domains
ONE-OFF SUPPORT
$90
Single Incident
You Email Details
4 Hour Response
We Repair
Or Advise Options
DEDICATED MONTHLY SUPPORT
$240
Up to 5 incidents
Email comms.
4 Hour response
Design tweaks
Browser comp.
Extension Help
Month X month
PREMIUM MONTHLY SUPPORT
$360
Unlimited incidents
Email & Phone, 9-5
4 Hour response
Design tweaks
Browser comp.
Extension Help
Minimum 3 months